Shipping policy
FREE SHIPPING ON ORDERS OVER $80
Shipping terms apply during the regular season. Conditions may change during peak seasons or special promotions.
Available for purchase exclusively in the continental U.S and Puerto Rico.
- Stantard Delivery: If ordered by 12 p.m. EST. Estimated delivery time: 3-5 business days.
- Orders placed on Friday after 12 p.m. EST, will be processed on the following Monday.
- Shipping dates are approximate and not be always guaranteed. Delays with shipping carriers are out of our control.
- If ordered by 12 p.m. EST, orders will be shipped within 2 business days.
- Orders placed during special promotions and holidays may take additional processing time due to increased order volume.
- TheVega will contact you with a follow-up email if the merchandise you have selected is not currently in stock, or if we need additional information to complete your order.
- If you have an inquiry regarding the status of your order and/or product availability please email info@bythevega.com
Lost or Stolen Packages
Once a package has been marked as Delivered by the shipping carrier (USPS, UPS, FedEx, or any other carrier), TheVega is no longer responsible for the package.
If tracking information confirms successful delivery to the shipping address provided at checkout, any loss, theft, or damage occurring after delivery is the responsibility of the recipient.
If you believe your package was delivered incorrectly, we recommend:
- Checking around your property, mailbox, porch, or any secure delivery location.
- Asking household members or neighbors if they accepted the package.
- Contacting the shipping carrier directly to open a delivery investigation.
- Filing a police report if you believe the package was stolen.
TheVega will gladly assist by providing tracking information or any documentation needed for the carrier's investigation. However, we cannot guarantee refunds or replacements for packages that have been confirmed as delivered by the carrier.